Made to be worn for years.

As a customer in Denmark and the EU, you have a legal right to complain about defects for 2 years from delivery (reklamationsret). This covers faults that were present when you received your shoes, even if they only show up later.

• Stitching that comes undone under normal use
• Soles separating from the upper
• Faults in the leather or construction that were there from the start

• Normal wear: creasing, softening, patina and sole wear are part of how leather ages
• Damage from accidents, misuse or drying with direct heat
• Shoes that have been altered or repaired by someone else

Not sure which side your issue falls on? Ask us anyway.

1. Email Hi@artois.dk with your order number.
2. Add a few clear photos of the issue and a short description.
3. We will reply with the next step: a repair, a replacement or a refund.

Please make your claim within a reasonable time after you notice the fault.

Changed your mind rather than found a fault? That is a return, not a warranty claim. See returns in our FAQ.