Help
Questions, answered.
The short version of what people ask us most, from fit to releases to returns.
How do Tabi shoes fit?
Order your usual size. The leather is firm at first and moulds to your foot over the first weeks of wear, the split toe included.
Between sizes, or unsure? Email Hi@artois.dk with your foot length in centimetres and we will help you choose.
What is a release?
We don't keep a permanent range. Each release is a small, numbered batch of shoes, cut and stitched by hand. When a release sells out, it is gone.
How do I hear about the next release?
Sign up with your email at the bottom of any page. You will hear from us before a new release opens.
Can I return my shoes?
Yes. You can return your shoes within 30 days of delivery. Email Hi@artois.dk with your order number and we will send you everything you need to return them.
How much is shipping?
- Denmark: Standard 55 kr, free on orders from 590 kr. Express 169 kr.
- EU and international: Standard 299 kr.
The exact options for your address are shown at checkout before you pay. Once your order ships, we email you a confirmation.
How do I take care of the leather?
Brush, condition, dry slowly, store with shape. The full guide is in our care manual.
Something is wrong with my pair.
We are sorry to hear that. See our warranty for what is covered, or email Hi@artois.dk with photos and your order number.
Still have a question?
Contact us